ikeanorthamericans

Return & Exchange Policy

We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy to ensure a hassle-free shopping experience.

1. Return & Exchange Window

  • We accept returns and exchanges within 30 days from the date of receipt.
  • Items must be unused, undamaged, and in their original packaging.

2. Return Address

  • Please contact our customer service team before returning any items. We will provide you with the return address and necessary instructions.

3. Return Shipping & Fees

We do not charge a restocking fee. The responsibility for return shipping costs depends on the reason for the return:

Returns & Exchanges Due to Seller’s Fault

If the return or exchange is due to an issue on our end (e.g., incorrect item sent, defective product, or quality problems), we will take full responsibility:

  • Returns:
    • Full refund: 100% of the amount paid
    • Return shipping cost: Covered by us
  • Exchanges:
    • Return shipping cost: Covered by us
    • Reshipping cost: Covered by us

Returns & Exchanges Due to Buyer’s Preference

If the return or exchange is due to personal reasons (e.g., wrong size, color not suitable, or change of mind), the customer will be responsible for the return shipping:

  • Returns:
    • Full refund: 100% of the amount paid
    • Return shipping cost: Covered by the buyer
  • Exchanges:
    • Return shipping cost: Covered by the buyer
    • Reshipping cost: Covered by the buyer

Note: We recommend using a trackable shipping method for returns to avoid lost packages.

4. Return & Exchange Conditions

To be eligible for a return or exchange, the item must meet the following criteria:
✔ The product must be in new, unused, and undamaged condition.
✔ The original packaging and all accessories must be included.
✔ A valid order number must be provided for verification.
✔ The return request must be made within the 30-day return window.

Items that have been used, washed, or damaged due to improper handling may not be eligible for returns or exchanges.

5. Return & Exchange Process

To ensure a smooth return or exchange, please follow these steps:

Step 1: Contact Customer Support

  • Reach out to our customer service team via [your support email/contact form].
  • Provide your order number, the reason for the return or exchange, and any relevant photos (if applicable).

Step 2: Receive Return Instructions

  • Once your request is approved, we will provide the return address and shipping instructions.

Step 3: Ship the Item Back

  • Securely pack the item in its original packaging and ship it back using a trackable shipping method.

Step 4: Inspection & Processing

  • Once we receive and inspect the returned item, we will process the refund or send the replacement item within 3-5 business days.
  • Refunds will be issued to the original payment method.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective:

  • Personal care products (e.g., skincare, beauty items)
  • Undergarments & intimate wear
  • Customized or personalized items
  • Clearance or final sale items

7. Refund Timeline

  • Once the return is received and approved, refunds will be processed within 3-5 business days.
  • Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.

8. Need Help?

If you have any questions or need further assistance, feel free to contact our customer support team at kovacs95904@gmail.com . We are happy to help!

We appreciate your trust in us and look forward to serving you again. 😊